If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the orange icon at the bottom right of this page will open chat - or email at [email protected]
Frequently Asked Questions
Registration & Account
Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to [email protected]
Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.
To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.
Deposits & Withdrawals
Withdrawals at our casino are really fast. We aim to process all withdrawals within 12 hours, but in most cases we will pay you much faster! Besides, we suggest that you upload your documents in profile to speed up all your withdrawals, and do not have withdrawal cancelled due to verification required.